Returns & Refunds

Our Role as a Platform

Please note that Pinbaba operates as a cross-border e-commerce platform and purchasing proxy, not the original seller or manufacturer of the products. Because we purchase items on your behalf from independent sellers on platforms, our return policies are directly tied to the individual terms and conditions set by each original seller.
The Return Process

If you wish to return a product from your home country back to the seller in Turkiye, please strictly follow these steps:

    Open a Support Ticket: Before attempting to return any item, you must contact us by opening a support ticket through your account dashboard. Do not ship any items back without prior authorization.
    Seller Approval: Once we receive your ticket, the Novamartgeo team will contact the original product seller on your behalf to request return permission and confirm the specific return time window. Please note that because each seller has their own unique return terms, approval is solely at the seller's discretion.
    Confirmation: If the seller accepts the return request, Novamartgeo will inform you immediately and provide you with the correct return shipping address in Turkiye. 

Return Shipping Costs and Methods

If your return request is authorized by the original seller, please be aware of your shipping responsibilities:

    Customer Responsibility: You, the customer, are entirely responsible for handling the return shipment and purchasing the necessary shipping labels.
    Choosing a Courier: You must take the securely packaged item to a local or international courier company of your choice (such as USPS, UPS, FedEx, DHL, or your national postal service) to arrange the shipment back to Turkiye.
    Shipping Fees: The international return shipping cost must be paid by the customer in full at the time of mailing. Novamartgeo does not cover, subsidize, or reimburse the cost of international return shipping.

Refund Processing Time

Payments on Novamartgeo are processed through iyzico. Once a refund has been initiated, it takes 2-5 business days to complete, depending on the international transfer and the processing times of your local bank.

If the refund has not reached your account within this period, please check with your local bank.